Terms & Conditions

All activities with G2 Outdoor are subject to the following terms and conditions.

G2 Outdoor recognises that our activities have a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.
We will ask all adult participants to complete an ‘Acknowledgement of Risk’ document for themselves and any under 18’s / vulnerable adults under their supervision before they start any activity.

We require all bookings to be paid in full at time of booking.
For large group bookings outwith our usual online booking system and booked more than one month ahead, we may instead take a non-refundable 50% deposit with the balance payable at least one month before the activity. There will be no refunds for group bookings once the final balance has been paid.

Customer cancellations made more than seven days before the start of the activity are eligible for either a full refund or moving their booking to another date, time or activity.
Customers cancelling within seven days of the activity will not be eligible for a refund except in exceptional circumstances and solely at the discretion of G2 Outdoor.
There are no refunds if the customer fails to complete the activity once it has started.
If G2 Outdoor is unable to offer an activity for whatever reason, we will move your booking to another day or activity subject to availability or we will offer a full refund.
There is no right to refund or re-booking if you arrive late for your activity. At the discretion of the G2 Outdoor, and subject to availability, we may be able to move your booking to another time if there is a genuine reason for missing your start time. We take no responsibility for latecomers and make no guarantees regarding rescheduling due to lateness or failure to arrive.

G2 Outdoor and Zip Park gift vouchers are valid for one year from issue as recorded on each voucher.
Vouchers have no cash value but can be exchanged for any Zip Park or G2 Outdoor activity at any time during the period of validity up to the purchase value of the voucher, subject to availability.
Valid vouchers can also be used as part payment for any other G2 Outdoor activity.

All of G2’s activities are outdoor activities and as such are weather dependent.
We aim to run each of our activities in all safe weather conditions. Make sure you dress appropriately for your activity according to the weather (we will zip in the rain and snow). We will provide wetsuits and safety equipment as appropriate for our water based activities.
For your own safety we may change the itinerary of any trips due to weather conditions including, but not exclusively, high winds, thunderstorms or river levels.
If we cancel your trip in advance we will offer to reschedule your trip or offer a refund.
We cannot guarantee to run all of our zip wires in all conditions. Your Zip Guides will make suitable decisions with your safety as a priority. All customers agree to abide by any decisions and instructions given by your Zip Guides. We will not offer refunds due to safety decisions made by the Zip Park team during the activity except in exceptional circumstances.

G2 Outdoor aims to provide inclusive activities. Please contact us prior to your visit to discuss any additional needs for any members of your party. We will always try to accommodate customers with additional needs but reserve the right to refuse any booking if we are unable to guarantee the safety of all participants.
Our activities have age and adult supervision levels and fitness guidelines detailed on our website. We reserve the right to cancel your booking at any time if participants do not meet the restrictions as set out for each activity.
We reserve the right to refuse any participant who is under the influence of alcohol or drugs or is in any other way unsuitable to take part in the activity.

G2 Outdoor takes no responsibility for any loss or damage to customers’ personal property during the activity.
G2 Outdoor takes no responsibility for loss or damage to any vehicles and their contents while parked onsite. All vehicles are left at the customer’s own risk.
Customers are reminded that G2 Outdoor operates in the outdoor environment and should dress appropriately for both the conditions on the day and the activity. Customers accept that normal wear and tear and accidental damage of clothing and property may occur during any outdoor activity.

Spectators and other visitors agree to follow all instructions and advice from any member of the G2 Outdoor team or Alvie Estate staff at all times when taking part in or spectating G2 Outdoor activities. All dogs must be kept under close control at all times to protect livestock and people.

We aim to give every client a fantastic experience. Please let us know as soon as possible if any of our activities don’t meet your expectations so that we can put things right.